Terms & Conditions

Due to the recent Coronavirus outbreak, African Bush Camps has made special provision for amendments of bookings as follows:

1.AMENDING MY BOOKING:

1. Guests affected by travel bans, travel advisories and flight cancellations due to the Coronavirus pandemic may postpone their booking by moving it forward up to 12 months, at the same 2020 rate (subject to point b. below and excluding our “Once In A Lifetime Special Offer”).  
2. Should the dates of the amended booking fall in a season where higher rates are applicable, the traveller shall be responsible for payment of the difference between the season rate of the original booking and the season rate of the new booking.  
3. Once a booking has been moved to new dates, our standard cancellation and payment terms and conditions will apply, with the following exceptions:  
   1. If an amended booking is cancelled, the guest will be charged either the cancellation fee that would have been applicable to their original dates of travel on the date of the amendment or the cancellation fee due in terms of our standard cancellation policy at the time of the cancellation, whichever is the higher.  
4. Any deposits already paid for a booking that has subsequently been postponed will be retained by African Bush Camps and applied towards the new dates booked.  
5. Please note that the terms set out above are subject to availability and apply only to bookings with African Bush Camps and not with third parties.  
6. Bookings that are amended in terms of this policy will be moved forward on an ‘as is’ basis, with the same number of guests and the same number of nights of stay. No refunds will be given by African Bush Camps for a reduction in the number of guests or bed nights, or difference in seasonal rates, for any reason. 
7. Bookings can only be amended once.  

2. CANCELLING MY BOOKING

1. Any outright cancellations of bookings due to the Coronavirus outbreak will carry standard African Bush Camps cancellation fees. Cancellations of amended bookings will be charged at the rate set out in 2.c.iii above. 

African Bush Camps reserves the right, from time to time, to amend these special terms by notifying the Guest or Agent in writing. In the event of the current pandemic being resolved earlier than anticipated, African Bush Camps reserves the right to revoke these special terms and revert to our standard payment and cancellation terms.  

Our rates for African Bush Camps properties include:

• Accommodation
• All meals
• Tea, coffee, soft drinks, and alcoholic beverages, except premium imported spirits and champagne
• Two game viewing activities per day
• Laundry
• Emergency medical evacuation insurance
• National parks fees

Our rates do not include:

• Visa fees
• Flights (international and local)
• Personal travel insurance
• Items of a personal nature
• Staff gratuities
• Transfers between camps

All rates are based on a per person per night basis unless otherwise specified. You will find specific rates for each camp & safari in the respective camps & safari pages.

Single guests

• Rates are based on two persons sharing.
• A single supplement is charged during the high season (June to October).

Conservation & Community Matters

• The Conservation and Wildlife Fund (CWF) is a compulsory USD15 per person per night fee for all guests staying in our Hwange Camps.
• The Conservation Levy is a compulsory USD15 per person per night fee for all guests staying in our other Zimbabwe Camps.
• The Community Focus Donation of USD50 per booking goes to specific projects that the African Bush Camps Foundation are working on.

Private Vehicles

• Private vehicles are provided to groups of 5 or more full paying adults.
• Private vehicles are available for smaller groups at certain camps at $450 per night, subject to availability.
• Private vehicles must be hired for the entire length of stay at the camp.
• Private guides travelling with their own guests will be required to pay for a private vehicle.

Guides and Pilots

• Activities are conducted by African Bush Camps resident professional guides.
• A private African Bush Camps safari guide is available on request with a daily surcharge.
• Registered (Zim or Bots) Private Guides stay at African Bush Camps properties Free of Charge in our guide accommodation (Additional transfers are excluded).
• Non-registered Private Guides staying in Guide Accommodation pay USD200 per night.
• Non-registered Private Guides staying in Guest Accommodation pay standard guest rates.

Our camps are unfenced and wild animals will occasionally pass through. Children should be under the constant supervision of their parents.

• Children 0 – 6 years (sharing with adults): Free of charge. Transfers and conservation levies still apply. Children under 7 years are accepted at our family camps and lodges.
• Children 7 – 15 years: 50% of adult rate. Children under 15 years are accepted at our family camps and lodges. If a child is in a single room, a single supplement will apply. Please note certain activities like walking safaris, mokoros and canoeing may have age restrictions and are at the discretion of our guides.
• Children 16 and above: 100% of adult rate. Children 16 years and older are accepted at all our camps and lodges

Please contact us for our regional specials. These specials are applicable for SADC residents and apply to all our camps and lodges.

• All provisional reservations are held for 14 days, at which time we require a 20% non-refundable deposit to confirm your booking, otherwise the booking will expire and be released from our system.
• Final payment is on the original invoice and must be received by African Bush Camps at 8 weeks prior to travel. No guest may travel unless we have received full pre-payment.

Our booking conditions apply to all travel arrangements with us.

Our cancellation policies are as follows:

• 20% non-refundable deposit at time of confirmation.
• Cancellation within 8 – 4 weeks prior to date of travel will incur a 50% fee of total cost of safari.
• Cancellation within 4 – 2 weeks prior to date of travel will incur a 75% fee of total cost of safari.
• Cancellation within 2 weeks of travel, as well as no shows, will incur a 100% cancellation fee of the safari program will be forfeited to include handling fees and liquidated damages.

It is a requirement that guests have adequate travel insurance to cover them for unexpected medical emergencies, cancellation for medical reasons, delays or cancellations due to weather conditions as a minimum.

• An African safari can provide some of the most spectacular photographic opportunities.
• Please note that we do not allow drones at any of our camps. Many of the areas we work in have anti-poaching patrols and drones interfere with this critical work.
• Most of our guides and staff are keen photographers and to enhance your experiences and enjoyment, photographs may be taken of your safari, some of which may be used for promotional purposes. African Bush Camps and its partners reserve the right to use these images without the consent of anyone appearing in the images or photographs; however you can be guaranteed that no photographs of a compromising nature will be used for such purposes.

National Parks and Conservation Fees may be subject to change and African Bush Camps cannot be held liable for unexpected changes to Park Fees, and Government Tariffs. Roads in the bush are rough and bumpy, guides occasionally travel “off road” and injuries can occur. African Bush Camps, their staff members, associates or agents cannot be held liable for any accidents or any damages. Most places booked for travel are in wild and remote parts of Africa with dangerous wildlife and often harsh terrain; hence you will be exposed to potentially hazardous activities. African Bush Camps, its associates, partners and staff will not be held liable for any injury, loss of life or damage whatsoever during and after the travel arrangements.

African Bush Camps is committed in ensuring that your travel arrangements remain according to plan. African Bush Camps and its partners and associates may alter, cancel or change travel arrangements at any time should they feel it justified in the interest of safety. Such changes will be communicated timeously in order for alternative arrangements to be made where necessary. It is assumed that the deposit payment and your final amount paid is because you have agreed to the terms and conditions set out by African Bush Camps, its associates and related companies and partners and thereby will not hold liable any claim against any person or organization as a result of any changes, cancellations, damage to one’s property, injury, death and any other unforeseen occurrences whether it is due to negligence by one or more of our staff or any company.

Therefore, you have indemnified the various organizations and individuals aforementioned in any such events.

Upon submission of the Agent Registration form, African Bush Camps assumes that you agree to the terms and conditions of travel, and thereby waiver indemnity to African Bush Camps, its agents, associates and employees.